Refund and Returns Policy
At Danceage, we want you to be completely satisfied with your purchase. If for any reason you’re not satisfied with your dance shoes or accessories, we offer a straightforward refund and returns process to make your shopping experience as smooth as possible.
1. Return Eligibility
To be eligible for a return or exchange, your item must meet the following conditions:
- The item must be unused, unworn, and in the original condition.
- The item must be in its original packaging.
- Return requests must be made within 30 days of the purchase date.
Note: If your item is damaged, defective, or the wrong item was sent, please contact us immediately so we can assist you in resolving the issue.
2. Non-Returnable Items
- Items marked as “Final Sale” or “Clearance”.
- Custom-made or personalized dance shoes (unless they are defective).
- Gift cards.
3. How to Return or Exchange
If you’d like to return or exchange your order, please follow these steps:
- Contact Us: Reach out to our customer service team at [email address] with your order number and the reason for your return or exchange.
- Pack the Item: Ensure the item is in its original, unused condition with all packaging intact.
- Return Shipping: After you receive instructions from our team, ship the item back to us. You are responsible for the cost of return shipping, unless the item is defective or we made an error with your order.
- Processing: Once we receive the returned item, we will inspect it and process your return or exchange. If approved, you will be refunded to your original payment method.
4. Refunds
Once your return is processed, a refund will be issued to the original payment method. Please note that it may take 5-7 business days for the refund to appear in your account, depending on your bank or payment provider.
5. Exchanges
If you would like to exchange an item for a different size, style, or color, please contact us. We will do our best to accommodate your request based on availability. The process will be similar to a return, but no additional shipping fees will be charged for exchanges of defective or incorrect items.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with your order number and a photo of the damage. We will work with you to resolve the issue, either by providing a replacement, offering a full refund, or issuing a partial refund.
7. Shipping Fees
Shipping fees are non-refundable, except in cases where the item was damaged, defective, or incorrectly shipped.
8. Contact Us
If you have any questions or need assistance with your return or exchange, please don’t hesitate to contact our customer service team:
- Email: info@danceage.com.tw
- Phone: [customer service phone number]
Thank you for choosing Danceage. We appreciate your support and are committed to ensuring that you love your dance shoes!